Refund policy
We want our return and refund terms to be clear before you place an order.
Return Window
Eligible products may be returned within 30 days after the date you receive your order.
Return Eligibility
To qualify for a return, the product should generally be returned in its original condition and include the parts and accessories supplied with the order.
Products returned because of a confirmed defect, damage, or incorrect shipment will be reviewed based on the circumstances of the issue.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a quality issue, or you receive the wrong item, contact us within 3 days after delivery.
Email:
Please include your order number and a clear description of the issue. Photos may be requested when necessary to verify damage, defects, or an incorrect shipment.
For confirmed quality problems, damaged products, or incorrect items, COSDSHAVE will cover the applicable return shipping cost.
Change-of-Mind Returns
If you return an eligible product because you changed your mind or no longer want it, you are responsible for the return shipping cost.
Return Authorization
Please contact us before sending a return.
After the return is approved, we will provide return instructions.
Authorized returns should be sent to:
COSDSHAVE
SharpShave Cosd LLC
6311 N 75TH ST
OMAHA, NE 68134
United States
Customers should not send unauthorized returns without first contacting us.
Restocking Fee
Restocking Fee: $0
We do not charge a restocking fee for eligible returns.
Exchanges
We do not offer direct exchanges.
If you would like a different product, return the eligible original item in accordance with this policy and place a new order separately.
Refunds
After the returned product is received, inspected, and approved, we will initiate the refund within 5 business days.
Refunds are issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are not applicable because our current standard shipping charge is $0.00.
Order Cancellations
If you need to cancel an order, please contact us within 24 hours of placing the order.
We cannot guarantee cancellation after an order has entered fulfillment or has shipped.
Contact
Email: info@cosdshave.com
Phone: +1 (508) 825-3852
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM Central Time(UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays